Terms & Conditions

Terms, Privacy, Cookies and Acceptable use


This Agreement is made between Fortunesoft UK Ltd trading as The Soldiers Box (hereinafter referred to as the Company) and the Customer (hereinafter referred to as the Customer).


TSB - The Soldier's Box

Service - The Soldier's Box website

The Company - Fortunesoft UK Ltd, registered in England and Wales (Company No. 08021535), whose registered office is at Suite A, Kings House, 68 Victoria Road, Burgess Hill, West Sussex, RH15 9LH

Term, renewal and termination

The term of this Agreement is defined by the package selected from within the 'Billings and Upgrades' tab within accounts settings. The term is equal to the length of the billing cycle that you have chosen. Trial accounts have a term of 14 days and, if are not converted to a paying account, expire at the end of their term.

This agreement renews automatically for another term of equal length at the end of each term, unless it is previously terminated by either party. Annual terms require a 30 day written notice for cancellation. Annual accounts must terminate the service by signing into their account and raising a support ticket.

Either party may terminate this agreement upon 30 days prior written notice in the event of a material breach that is not cured within thirty (30) days after notice.

Cancellations that occur in the middle of a payment term will be made effective on the cancellation date. Accounts will not receive refunds for prepayment. You will be charged for the billing period in which you terminate your account according to the terms of this agreement.

Upon the expiration or termination of the agreement you will cease to use the service. Your account including all its data is permanently deleted.


For the term of the agreement, Fortunesoft UK Ltd grants to you a limited, non-transferable, non-exclusive right to access and use its proprietary, commercially available service for your use only.

The service is made available to you via a secure website. We host and retain physical control over the software and only make it available for access, and use by you.

Nothing in this agreement obligates The Company to deliver or make available any copies of computer programs or code from the software to you. you may not rent, lease, distribute, or resell the service, or use the service as the basis for developing a competitive solution (or contract with a third party to do so), or remove or alter any of the logos, branding, trademark, patent or copyright notices, confidentiality or proprietary legends or other notices or markings that are on or in the service.

Usage rules

The service is offered to you to help you look after your important digital assets. You may not access the service if you are a direct competitor of The Soldiers Box. You may not, without The Company's prior written consent, allow any person or company to perform any technical security integrity review, penetration test, load test, denial-of-service simulation or vulnerability scan.

You agree not to use the service to:

  • Conduct any business that is unlawful,
  • Infringe or otherwise violate a third party's rights,
  • Collect information about third parties, without their express consent;
  • Interfere with or disrupt the integrity or performance of the service or the data contained therein,
  • Send spam or otherwise duplicative or unsolicited messages in violation of applicable laws;
  • Send or store infringing, obscene, pornographic, threatening, libellous, or otherwise unlawful or tortuous material, including material harmful to children or violative of third party privacy rights;
  • Send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
  • Attempt to gain unauthorised access to the service or its related systems or networks, or
  • Falsify the origin of an email by forging the sender address or email header.

The Company reserves the right to disclose any information or materials as necessary to satisfy any applicable law, regulation, legal process or government request, or to edit, refuse to post or to remove any information or materials, in whole or in part, from the service, at The Company's sole discretion, without any notice.

Trial account

If you are using a trial account you agree

  • That your account and its applications will be disabled for the remainder of the trial when it goes over its allocated capacity and resources,
  • That the Company is not liable for any loss or damage caused as a result of this practice,
  • That you maintain accurate and up to date contact information,
  • That you do not sign up for more than one trial account, and
  • Agree to receive sales and marketing emails from us and our partners.

The Company at its sole discretion immediately terminates your service if any of the requirements above are not met.

The Company has the right to discontinue your trial package at any time at its sole discretion.

Suspension due to harm

The Company may suspend your account if it reasonably concludes that the activity of your account is unlawful, or causes immediate harm to The Company and/or others. If we suspend your access to the service, we will use commercially reasonable efforts to notify you and to resolve the issues causing the suspension of service. The Company shall not be liable to you nor to any third party for any suspension of the service under such circumstances. It is your responsibility to ensure that the contact information in your account is accurate for reaching you or your representative.


Currency: The Company accepts payment in Pound Sterling (GBP) for transactions with the following payment methods: Credit/Debit Cards or PayPal.

The prices for any services displayed on any part of the Soldiers Box website are inclusive of any applicable VAT.

The price of services stated in any invoice shall be inclusive of VAT.

Fees and any other charges for the use of the service and for any add-ons and overages are described on the 'Billings and Upgrades' tab within accounts settings. They may change from time to time. If we change them, we will give you at least 30 days' notice. If they do change, your continued use of the service after the effective date indicates your agreement with the new fees and charges. Any change to fees and other charges will not be applicable to the term in which the change occurs.

Late payment

All service fees are billed in advance according to your chosen billing cycle.

All Fees shall be paid in GBP.

If undisputed amounts are not paid within 30 days your account is automatically suspended. Suspended accounts including their data and applications are automatically deleted 30 days after suspension. Reactivation of a suspended account requires the payment of all past due invoices.

You must notify The Company within 15 days of the end of a billing cycle regarding any amount in dispute and must include reasonable detail regarding such dispute.

Ownership of intellectual property

You retain all right, title and interest to all the data that you upload to your account in the course of using the service "Customer Data". You, not The Company, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data, and The Company shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data.

The Company reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment. Upon termination for cause, your right to access or use Customer Data immediately ceases, and The Company shall have no obligation to maintain or forward any Customer Data.

The Company shall own all rights, title and interest in and to all intellectual property rights in the service and software, and transnational and performance data.

The license granted to you does not convey any rights in the service, express or implied, or ownership in the service or any intellectual property rights thereto. Any rights not expressly granted herein are reserved by The Company.

Upgrades and updates

The Company reserves the right to enhance, upgrade, or modify the service with or without notice to you.

At The Company sole discretion some upgrade and updates may be made available to you free of charge and some other features and functionalities may require additional fees if you choose to use them.


The Company represents and warrants that

  • The Company has all rights necessary to grant to you the rights set forth in this Agreement;
  • The service will perform substantially in accordance with the user manuals that are generally provided by The Company in connection with the service.

Disclaimer of warranties

The service and the software are provided "as is" and the company hereby disclaims all implied warranties of merchantability and fitness for a particular purpose with respect to the service, software, documentation, deliverables and other materials and/or services. The company does not warrant that operation of the service is error-free or that its operation will be uninterrupted. The foregoing exclusions and disclaimers are an essential part of this agreement and formed the basis for determining the price charged for the service.

Limitation of liability

In no event will either party be liable for any indirect, consequential, special, punitive, or exemplary damages arising out of this agreement.

The aggregate liability of either party to the other with respect to this agreement is limited, to the extent possible under applicable law, to the fees collected by The Company from you pursuant to this agreement in the twelve months preceding the imposition of liability.

Modifications to terms of service and other policies

The Company reserves the right to modify any of the terms and conditions contained in this agreement, or any policy governing the service, at any time, by posting the new agreement to the Soldiers Box website. You are responsible for regularly reviewing the site. Your continued use of the service following The Company's posting of the changes will constitute your acceptance of such changes.

Applicable Law and Jurisdiction

The construction, performance and validity of the agreement will be governed by English law and the English courts have jurisdiction to settle any disputes which may arise out of or in connection with it. Where the customer accesses TSB website from locations outside the UK, the customer does so, on the customers own initiative and is responsible for compliance with all and any applicable local laws.


Capitalised terms not otherwise defined herein shall have the meaning ascribed to them in The Company Terms of service ("Agreement").


Scheduled Maintenance means any maintenance on the equipment and services that affect the up time of The Soldiers Box, for which you are notified at least 24 hours in advance.

Notice of Scheduled Maintenance will be provided to you by a method elected by The Company (email or telephone).

Nothing in this agreement shall prevent The Company from conducting emergency maintenance on an as-needed basis. In the event that scheduled maintenance may unduly affect your operations, it shall be your responsibility to notify The Company Technical Support via the service contact page to discuss any necessary arrangements.


This site is owned and operated by The Company trading as The Soldiers Box (TSB). Your privacy on the internet is of the up most importance to us. At TSB, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Definition of the Information TSB gathers and keeps track of

TSB gathers two types of information about users:

Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys:

Information TSB gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs and to help our advertisers and sponsors better understand the demographics of our audience. Under no circumstances does TSB divulge any information about an individual user to a third party.

TSB Gathers User Information In The Following Processes:

Optional Voluntary Information

We offer the following free services, which require some type of voluntary submission of personal information by users:

  1. Electronic Newsletters (Dispatches).

    We will offer a free electronic newsletter to users. TSB gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.

  2. Message Boards/Forums.

    Users of the site's Message Boards and Forums must register separately for these services (both are free of charge) in order to post messages, although they needn't register to visit the site. During registration the user is required to supply a username, password, and email address.

  3. Polling.

    We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. TSB may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.

  4. Surveys.

    TSB may occasionally conduct user surveys to better target our content to our audience. We sometimes share the aggregated demographic information in these surveys with our sponsors, advertisers and partners. We never share any of this information about specific individuals with any third party.



We will never knowingly request personally identifiable information from anyone under the age of 18 without requesting parental consent.

Usage tracking

TSB tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. TSB does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

TSB sometimes tracks and catalogs the search terms that users enter in our search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.


We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. TSB uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates.

You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

We use the following types of cookies.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Use of information

TSB uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalised elements on the sites or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. TSB never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.

When we use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in search function as one of many measures of what interests our users. But we don't track which terms a particular user enters.


TSB operates secure data networks protected by industry standard firewalls and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

Opt-out policy

We give users options wherever necessary and practical. Such choices include:

  • Opting not to register to receive our electronic newsletters.
  • Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users

Your consent

By using this site, you consent to the collection and use of this information by TSB. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Acceptable Use Policy

As a provider of the Soldiers Box website, The Company offers its customers (also known as subscribers) the means to organise electronic data, files and information.

The Company respects that the internet provides a forum for free and open dissemination of information, however, when there are competing interests at issue; The Company reserves the right to take certain preventative or corrective actions.

In order to protect these competing interests, The Company has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilising The Soldiers Box website.

This AUP will be revised from time to time.

A customer's use of The Soldiers Box website after changes to the AUP are posted on The Soldiers Box web site, www.thesoldiersbox.com, will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes.

You agree not to use, or allow access to, The Soldiers Box website to:

  • Spam or send unsolicited commercial messages.
  • Disrupt the performance of The Soldiers Box website or cause system-wide outages.
  • Advertise, transmit, store, post, display, or otherwise make available materials that:
  • Violate any law, regulation, or other provisions having the force of law, either intentionally or unintentionally;
  • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
  • Infringe or misappropriate the intellectual property rights of others;
  • Violate privacy, publicity, or other personal rights of others;
  • Falsify the origin of an email by forging the sender address or email header;
  • Are of adult nature, pornographic, or harmful to minors;
  • Exploit the images of children or discloses personally identifiable information belonging to children;
  • Are unlawful, harmful, vulgar, obscene, threatening, abusive, harassing, tortuous, unlawful, libellous;
  • Are viruses, worms, Trojan horses, or other destructive codes, files, or programs, or information regarding the creation of such material.

If The Company determines that you have violated the terms of this Acceptable Use Policy, that determination, made at The Company's sole discretion, is grounds for immediate termination of your The Soldiers Box account without notice to you or penalty to The Company.


We want to make sure that our website is accessible to everyone.

In designing the website, we have had regard to the Disability Discrimination Act and the W3C Web Content Accessibility Guidelines.

We have tried to use clear, jargon free language which is easy to understand.

We have used clear, legible texts and fonts and dark text on light backgrounds with a good deal of contrast between the two to make the website easier to read.

We have used Cascading Style Sheets (CSS) for visual layout. This allows you to override our styles with your own preferred fonts and colours by going to the 'view' menu in your browser.

JavaScript is only used on non-critical elements and you should have no problem accessing the site with JavaScript switched off. We have a common link style throughout the website and have tried to make the links obvious through the use of boldening and underlining. We only use tables for tabular data and not for layout purposes.

For the best experience use a desktop PC or laptop or MAC with an up to date browser. The website can be accessed on any internet enabled device that uses a standard internet browser application such as:

  • Internet Explorer
  • Firefox
  • Safari
  • Chrome

We welcome your comments and suggestions about the usability of our website.